Privacy Policy

Last updated: April 14, 2026

1. Who We Are

Air Medical Transfer is operated by Medical Air Service GmbH & Co. KG. When we refer to "we", "us", or "our" in this policy, we mean the entity responsible for processing your personal data.

2. Information We Collect

We collect information you provide directly to us when you:

• Submit a contact or quote request form (name, email, phone number, transport details)
• Call our emergency hotline
• Communicate with us via email

We also automatically collect certain technical information when you visit our website:

• IP address, browser type, operating system
• Pages visited, time spent, referring URL
• Device type and screen resolution

3. How We Use Your Information

We use the information we collect to:

• Respond to your transport inquiries and provide cost estimates
• Coordinate medical transport services
• Communicate with you about your request
• Improve our website and services
• Comply with legal obligations

4. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Google Analytics to understand how visitors use our site. This data is anonymized.
• Advertising cookies: Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Medical Air Service: Our parent organization, for the purpose of fulfilling your transport request.
• Service providers: Third-party tools we use for analytics (Google), hosting (Cloudflare), and communication.
• Legal requirements: When required by law or to protect our rights.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@airmedicaltransfer.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date.

10. Contact

For privacy-related inquiries:

Email: privacy@airmedicaltransfer.com
Vendana GmbH
See our Imprint for full contact details.